Jili99 believes that gaming should always remain entertainment — not stress, not an escape from problems, and not something that disrupts your daily life. This page contains all the tools and information you need to play wisely and safely.
We don't just talk about responsible gaming — we provide real tools you can use right now
Set your own deposit limits — daily, weekly, or monthly. Once a limit is set, the jili99 system will automatically block any deposit that exceeds that amount until the next reset period.
Set a maximum duration for each gaming session. When your set time is nearly up, jili99 will send you a reminder. This helps you avoid unintentionally extended gaming sessions.
Need a break from gaming? Activate cool-off mode for 24 hours, 3 days, or 7 days. During this period, your account will be restricted from any wagering activity without affecting your balance.
If you feel the need to stop playing entirely for a longer period, a self-exclusion option of 1 month to 5 years is available. Your account will be frozen and you will not receive any marketing communications.
View your full gaming activity history — including time spent, amounts wagered, and your play patterns. This information helps you make more informed assessments of your gaming habits.
The jili99 support team, fluent in Malay, is ready to help you activate any of these self-control tools, or simply to have a conversation about any concerns you may have regarding your gaming habits.
Most players on jili99 play for fun — they set limits, play within their means, and treat the money wagered as an entertainment cost, much like going to the cinema or a concert. For these players, gaming is a legitimate and enjoyable form of recreation.
However, for a small number of players, the line between entertainment and a problem can blur without warning. Problem gambling is not about how much you wager or how often you play — it is about the impact it has on your life and the people around you.
Problem gambling occurs when a person continues to play despite the negative impact it has on their life — including financial difficulties, strained relationships, declining work performance, or persistent emotional distress. It is not a sign of weakness, but a health condition that can be treated.
It is important to understand that problem gambling can affect anyone — regardless of background, education level, or economic status. Early recognition is key to effective recovery.
Jili99 provides all the tools you need, but self-awareness is the most important first step. Before you sit down to play, ask yourself these simple questions: Am I playing for fun, or am I playing to escape another problem? Am I willing to stop at any time? Can I stick to the limits I have set?
If any of these questions feel uncomfortable to answer, it may be time to use one or more of the self-control tools provided by jili99, or to seek outside support.
Jili99 will never contact players who have activated self-exclusion to invite them back to play. We will not send promotions designed to bring back players who have chosen to take a break. We will not make the self-exclusion process any harder or longer than it needs to be.
Our approach is simple: the long-term wellbeing of our players matters more than the platform's short-term revenue. An untrustworthy platform will not last, and jili99 is built to endure.
Check yourself — are you or someone you know experiencing any of the following situations?
If you identify with two or more of the signs above, that doesn't mean you are "weak" or "bad". It simply means you may need a little support — and that support is available.
Contact jili99 customer support now via Live Chat to activate self-control tools or learn about available help resources.
All of these self-control tools can be easily activated from within the platform — no waiting and no need to prove anything
Log in to your jili99 account → select the "Account Settings" menu → click "Game Controls" → choose the type of limit you want to set. Requests to lower a limit take effect immediately. Requests to raise a limit require a 24-hour cooling-off period as an added safeguard.
Contact the jili99 support team via 24/7 Live Chat on the platform. Let us know what you need — whether it's a deposit limit, a temporary break, or full self-exclusion. Our team will activate the required protection within minutes.
The jili99 iOS and Android App has a "Responsible Gaming" section accessible directly from the main app menu. All control tools are at your fingertips — no need to open a web browser.
For formal long-term self-exclusion requests (6 months to 5 years), you may submit a written request to the jili99 support email. Include your full name, account number, and the desired exclusion period. We will process your request within 24 hours.
Answer the following questions honestly. There are no right or wrong answers — this is simply to help you understand your relationship with gaming. These questions are based on a clinically recognised problem gambling screening questionnaire.
If more of your answers are "Sometimes" or "Often/Previously", we encourage you to reach out to the jili99 support team or use the available self-control tools. Taking early action is a sign of strength, not weakness.
In addition to the tools provided by jili99, there are various support resources in Malaysia that can help you or someone you care about. Seeking help early is the most important step.
The jili99 support team is trained to handle responsible gaming enquiries with sensitivity and without judgement. We are here to help — not to penalise.
Reach us via Live Chat on the platform, or send an email to [email protected] with the subject line "Responsible Gaming".
The best platform is one that truly cares about its players — not just when they win, but also when they need help. That is jili99's commitment to you.
By registering, you agree to the Terms and Conditions and Privacy Policy jili99. This platform is for players aged 18 and above only.