Privacy Policy jili99 — Malaysia Player Data Protection

1Introduction — Who Is Responsible for Your Data?

Jili99 (hereinafter referred to as "we", "our platform", or "jili99") is the data controller responsible for the personal information you provide when using the jili99.lv website and the jili99 mobile app.

We understand that trusting a platform with your personal information is not a simple matter — especially in the online gambling industry. That is why we are committed to being fully transparent about the data we collect, why we need it, and how we protect it.

This Privacy Policy is written in plain language and designed to be understood by everyday users — not just legal experts. If any section is unclear, do not hesitate to contact our customer support.

2Personal Data We Collect

Jili99 collects your personal data through several channels — during account registration, during platform use, and through cookies and website tracking technologies. Below is a summary of the types of data we collect:

We do not collect sensitive data such as health information, political views, or religious beliefs unless voluntarily submitted by you in a relevant context (for example, a self-exclusion request for responsible gambling).

3Purpose of Data Collection & Processing

Jili99 collects and processes your personal data for several legitimate and necessary purposes. We do not process your data beyond the purposes stated below without first obtaining your additional consent.

• Account management: to create, verify, and maintain your jili99 account
• Transaction processing: to process your deposits, withdrawals, and financial history
• Identity verification (KYC): to comply with anti-money laundering (AML) requirements and ensure the security of your account
• Customer support: to resolve complaints, inquiries, and technical issues you report
• Platform Security: to detect and prevent fraud, unauthorized access, and harmful activity
• Product improvement: to understand how players use the platform and improve the user experience
• Marketing communications: to send you information about promotions and new offers — only if you have given your consent
• Legal compliance: to fulfill applicable legal and regulatory obligations

4Data Sharing with Third Parties

Jili99 does not sell your personal data to any third party. However, in the course of operating the platform, we need to share certain data with specific parties who are bound by strict confidentiality agreements:

Payment Service Providers

Payment gateways that process your deposits and withdrawals require certain information to complete transactions. Data shared is limited strictly to what is necessary for that purpose and is processed under PCI-DSS protocols.

Game Software Providers

To run games and ensure their accuracy, some game session data may be transmitted to game provider servers. This data does not contain any personally identifiable information that can directly identify you.

Legal Authorities

Jili99 will disclose data when required by law, court order, or official request from law enforcement agencies. We will endeavor to notify you of such requests unless prohibited from doing so by law.

5Cookies & Tracking Technologies

Jili99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: required for core functions such as login, session security, and language preferences. These cookies cannot be disabled
• Performance cookies: collects data on how users interact with the platform to help us improve performance
• Functional cookies: stores your settings and preferences for a more personalized experience
• Analytics cookies: helps us understand platform usage patterns in aggregate and anonymized form

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect certain functions of the jili99 platform.

6Data Security Measures

The security of your personal data is jili99's top priority. We continuously invest in security infrastructure and processes to ensure your data is protected from both external and internal threats.

• Data encryption in transit: TLS 1.3 protocol with 256-bit SSL protects all data transmitted between your device and jili99 servers
• Data encryption at rest: sensitive data is stored in encrypted format using AES-256 algorithm
• Access controls: only authorized personnel who require access to perform their duties may view player data
• Regular security audits: internal and external security audits are conducted regularly to identify and address vulnerabilities
• 24/7 Monitoring: a real-time monitoring system detects and alerts on any suspicious activity
• Two-factor authentication (2FA): an additional security layer is available for all jili99 accounts

7Data Retention & Deletion

Jili99 retains your personal data for as long as your account is active or as long as necessary to fulfill the purposes stated in this policy. Once those purposes are no longer relevant, we will delete or anonymize your data.

Specific Retention Periods

• Active account data: retained for as long as your account remains active on jili99
• Financial transaction data: retained for a minimum of 7 years as required by Malaysia financial laws
• Security logs: retained for 2 years for security incident investigation purposes
• KYC Data: retained for the period specified by AML requirements — typically 5 years after the business relationship ends
• Support communication data: retained for 3 years for service reference and improvement

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) and applicable international privacy standards, you have several rights regarding your personal data at jili99:

To exercise any of the above rights, contact the jili99 support team via Live Chat on the platform. We will process your request within the timeframe required by law.

9Child Protection

The jili99 platform is for individuals aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.

If you believe your child has registered an account at jili99 or has provided us with their personal data without your knowledge, please contact our customer support immediately. We will take prompt action to close the account, delete the associated data, and refund any funds that have been deposited.

Jili99 applies age verification measures during the registration process and conducts KYC checks to detect and reject underage users.

10Privacy Policy Amendments

Jili99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or evolving legal requirements. Any updates will be published on this page along with the new effective date.

For significant changes, we will notify you via in-app notification or email to the address registered with your account, at least 14 days before the changes take effect. Continued use of the jili99 platform after the effective date signifies your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically. If you have any questions or concerns about how we manage your data, the jili99 support team is always ready to assist.